Exactly how do you change the way the world shops? At QVC, we do it every day by offering a curated, ever-changing collection of name brands and unique finds. And by bringing together a dynamic community of engaged personalities, relatable experts, dedicated team members, and passionate shoppers. And by creating a seamless, worry-free experience that’s available on every platform, accessible by every screen, every minute of the day—in nine countries and counting. Discover for yourself why QVC is the world’s leading digital retailer. And so much more.
Shopping, the World Over
Our journey began in 1986 in West Chester, Pennsylvania, with a Windsor shower radio and a vision to change retail shopping. Thirty years and millions of shoppers later, QVC still operates from the same site, now expanded to include our Studio Park facilities, and with the same core values. In addition to the West Chester Campus, comprised of Studio Park and Founder’s Park, QVC US has two domestic call centers in Virginia and Texas and four distribution centers in Virginia, Pennsylvania, North Carolina and South Carolina.
First Broadcast: November 1986
Reach: More than 100 million households
Channels: Main Channel and QVC Plus
In 1993, QVC UK became our first foray into global expansion. And just four years later, it welcomed its 1 millionth customer. Today, the UK loyalty has not waivered, and our community has only strengthened. In addition to the broadcasting and administrative operations located in Chiswick, London, QVC has an additional operations, distribution and call center facility located in Knowsley (approximately 200 miles from London).
First Broadcast: October 1993
Reach: 27 million households, including reach into Ireland
Channels: Main Channel, QVC Beauty, QVC Extra, QVC Style and QVC +1
We expanded the QVC community into Germany in 1996. Twenty years later, our Düsseldorf headquarters continues to attract a bigger and bigger customer base. In fact, our distribution center in Hückelhoven ships more than 50,000 products a day. QVC Germany also has call centers in Bochum and Kassel.
First Broadcast: December 1996
Reach: 41 million households, including reach into Austria
Channels: Main Channel, QVC Plus and QVC Beauty & Style
You’ll find QVC Japan headquartered in Makuhari, with distribution facilities in Sakura City. In 2013, QVC Japan opened its new headquarters, QVC Square, in Chiba, about 25 miles outside of Tokyo. This iconic seven-story building features green technologies and was designed to foster cross-team collaboration across QVC's digital platforms.
First Broadcast: April 2001
Reach: 26 million households
Channels: Main Channel and Q-plus
In 2010, the city of Brugherio became our Italian home. Approximately nine miles from Milan, QVC Italy’s administrative offices, broadcast studios and call center are located in Brugherio, and the distribution center is located in Castel San Giovanni, also outside of Milan.
First Broadcast: October 2010
Reach: 25 million households
Channels: Main Channel
It’s the land of exceptional cuisine, fine wine, and haute couture fashion. It’s also the perfect place for our latest QVC expansion. QVC France was recently established in the summer of 2015. The broadcasting and administration facilities are located in Seine-St-Denis, NW France, just outside of Paris.
First Broadcast: August 2015
Reach: 18 million households
Channels: Main Channel
In 2012, we formed a joint venture with Chinese National Radio (CNR) to bring QVC to China. CNR Mall offers television programming and an e-commerce site to millions of households across the world’s largest country. The joint venture’s broadcast operations, call center and distribution center are located in Beijing with two additional distribution centers located in Nanjing and Changchun.
First Broadcast as the Joint Venture: July 2012
Reach: 117 million households
Channels: Main Channel
#2 Web Experience in U.S. Retail? QVC
QVC offers the #2 web experience among U.S. retailers, and ranks #6 across industries, according to the 2016 Temkin Web Experience Ratings.
Among retailers, QVC scored 15 points above average and placed second only to Amazon, ranking higher than such retailers as eBay, Nordstrom, Macy’s, Gap, and Bed, Bath, and Beyond.
The rankings are based on a study of 10,000 U.S. consumers regarding their recent interactions with 257 companies across 20 industries. Temkin researchers asked consumers to rate their web experience on three components – success, effort and emotion. The full list of 2016 Temkin Web Experience Ratings for all industries can be found here
QVC has climbed the Temkin Web Experience Ratings steadily in recent years, placing #9 in 2015 and #14 in 2014.
Temkin has also ranked QVC highly in other ratings: QVC is #5 in the 2016 Temkin Customer Service Ratings; #12 in the 2016 Temkin Experience Ratings; #16 in the 2016 Temkin Forgiveness Ratings (which measures how likely customers are willing to forgive a company if they made a mistake); and #29 in the 2016 Temkin Trust Ratings.
Temkin Group is a customer experience research, consulting and training firm, based near Boston.