Exactly how do you change the way the world shops? At QVC, we do it every day by offering a curated, ever-changing collection of name brands and unique finds. And by bringing together a dynamic community of engaged personalities, relatable experts, dedicated team members, and passionate shoppers. And by creating a seamless, worry-free experience that’s available on every platform, accessible by every screen, every minute of the day—in nine countries and counting. Discover for yourself why QVC is the world’s leading digital retailer. And so much more.
Stories From Around QVC
Let’s Talk Beauty
What beauty bloggers and others are saying about Beauty iQ.
Experience the Beauty iQ preview party in New York City.
The World’s First Live Multi-Platform Network Dedicated to Beauty.
Moments and Momentum
Moments, big and small, happen every day around the world at QVC.
Using video, social and digital to create an interactive shopping experience.
Reimagining the worlds of shopping, entertainment, and community as one.
Shopping, the World Over
Our journey began in 1986 in West Chester, Pennsylvania, with a Windsor shower radio and a vision to change retail shopping. Thirty years and millions of shoppers later, QVC still operates from the same site, now expanded to include our Studio Park facilities, and with the same core values. In addition to the West Chester Campus, comprised of Studio Park and Founder’s Park, QVC US has two domestic call centers in Virginia and Texas and four distribution centers in Virginia, Pennsylvania, North Carolina and South Carolina.
First Broadcast: November 1986
Reach: More than 100 million households
Channels: Main Channel and QVC Plus
In 1993, QVC UK became our first foray into global expansion. And just four years later, it welcomed its 1 millionth customer. Today, the UK loyalty has not waivered, and our community has only strengthened. In addition to the broadcasting and administrative operations located in Chiswick, London, QVC has an additional operations, distribution and call center facility located in Knowsley (approximately 200 miles from London).
First Broadcast: October 1993
Reach: 27 million households, including reach into Ireland
Channels: Main Channel, QVC Beauty, QVC Extra, QVC Style and QVC +1
We expanded the QVC community into Germany in 1996. Twenty years later, our Düsseldorf headquarters continues to attract a bigger and bigger customer base. In fact, our distribution center in Hückelhoven ships more than 50,000 products a day. QVC Germany also has call centers in Bochum and Kassel.
First Broadcast: December 1996
Reach: 41 million households, including reach into Austria
Channels: Main Channel, QVC Plus and QVC Beauty & Style
You’ll find QVC Japan headquartered in Makuhari, with distribution facilities in Sakura City. In 2013, QVC Japan opened its new headquarters, QVC Square, in Chiba, about 25 miles outside of Tokyo. This iconic seven-story building features green technologies and was designed to foster cross-team collaboration across QVC's digital platforms.
First Broadcast: April 2001
Reach: 26 million households
Channels: Main Channel and Q-plus
In 2010, the city of Brugherio became our Italian home. Approximately nine miles from Milan, QVC Italy’s administrative offices, broadcast studios and call center are located in Brugherio, and the distribution center is located in Castel San Giovanni, also outside of Milan.
First Broadcast: October 2010
Reach: 25 million households
Channels: Main Channel
It’s the land of exceptional cuisine, fine wine, and haute couture fashion. It’s also the perfect place for our latest QVC expansion. QVC France was recently established in the summer of 2015. The broadcasting and administration facilities are located in Seine-St-Denis, NW France, just outside of Paris.
First Broadcast: August 2015
Reach: 18 million households
Channels: Main Channel
In 2012, we formed a joint venture with Chinese National Radio (CNR) to bring QVC to China. CNR Mall offers television programming and an e-commerce site to millions of households across the world’s largest country. The joint venture’s broadcast operations, call center and distribution center are located in Beijing with two additional distribution centers located in Nanjing and Changchun.
First Broadcast as the Joint Venture: July 2012
Reach: 117 million households
Channels: Main Channel
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Once Again, QVC Customer Service Wins Prestigious Stevie Awards
For the third year in a row, QVC’s U.S. Customer Services have been recognized by the Stevie Awards for Sales and Customer Service, with a gold in the e-Commerce Customer Service Award category and a silver for Customer Service Department of the Year for Retail.
The Stevie Awards are the world’s top honors for customer service, contact center, business development and sales professionals. In this year’s U.S. competition, more than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated.
QVC continues to enhance its shopping experience to build relationships across platforms and exceed customer expectations. In 2016, QVC introduced a new a monthly e-statement, providing each customer with a quick glance of their transactional history and helpful notifications and reminders such as account balances, expiring credit cards, upcoming ship dates, refunds processed and more. In addition, QVC introduced various features to enhance customers’ web experience, such as an opt-in to receive text message updates on their order including shipping and returns.
Details about the Stevie Awards and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.