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Discover QVC

Why do millions of people all around the globe shop QVC every day? Because here, we’re about more than shopping. We’re about connecting. We strive to surprise and delight our customer every day with products that are relevant to her life. We invite her to tell her stories and share her feedback. And we listen. At QVC, we believe that every moment is an opportunity to build a relationship with our customer—whether she finds us on air, online, or on one of our other platforms. And as a result, our customers are finding what they love—and loving what they find—at QVC.

Awards and Rankings

Once Again, QVC Customer Service Wins Prestigious Stevie Awards

For the third year in a row, QVC’s U.S. Customer Services have been recognized by the Stevie Awards for Sales and Customer Service, with a gold in the e-Commerce Customer Service Award category and a silver for Customer Service Department of the Year for Retail.

 

The Stevie Awards are the world’s top honors for customer service, contact center, business development and sales professionals. In this year’s U.S. competition, more than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated.  

 

QVC continues to enhance its shopping experience to build relationships across platforms and exceed customer expectations. In 2016, QVC introduced a new a monthly e-statement, providing each customer with a quick glance of their transactional history and helpful notifications and reminders such as account balances, expiring credit cards, upcoming ship dates, refunds processed and more. In addition, QVC introduced various features to enhance customers’ web experience, such as an opt-in to receive text message updates on their order including shipping and returns. 

 

Details about the Stevie Awards and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

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QVC Named a Fastest Growing Retailer by NRF

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#2 Web Experience in U.S. Retail? QVC

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Internet Retailer Names QVC Group #10 in eCommerce

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Global Tour

United States

Our journey began in 1986 in West Chester, Pennsylvania, with a Windsor shower radio and a vision to change retail shopping. In addition to the West Chester Campus, comprised of Studio Park and Founder’s Park, QVC US has two domestic call centers in Virginia and Texas and four distribution centers in Virginia, Pennsylvania, North Carolina and South Carolina.

 

  • First Broadcast: November 1986

Reach: More than 100 million households

Channels: Main Channel and QVC Plus

United Kingdom

In 1993, QVC UK became our first foray into global expansion. And just four years later, it welcomed its 1 millionth customer. Today, the UK loyalty has not waivered, and our community has only strengthened. In addition to the broadcasting and administrative operations located in Chiswick, London, QVC has an additional operations, distribution and call center facility located in Knowsley (approximately 200 miles from London).

 

  • First Broadcast: October 1993

    Reach: 27 million households, including reach into Ireland

    Channels: Main Channel, QVC Beauty, QVC Extra, QVC Style and QVC +1

Germany

We expanded QVC's global footprint into Germany in 1996. Twenty years later, our Düsseldorf headquarters continues to attract a growing customer base. In fact, our distribution center in Hückelhoven ships more than 50,000 products a day. QVC Germany also has call centers in Bochum and Kassel. 

 

  • First Broadcast: December 1996

    Reach: 41 million households, including reach into Austria

    Channels: Main Channel, QVC Plus and QVC Beauty & Style

Japan

You’ll find QVC Japan headquartered in Makuhari, with distribution facilities in Sakura City. In 2013, QVC Japan opened its new headquarters, QVC Square, in Chiba, about 25 miles outside of Tokyo. This iconic seven-story building features green technologies and was designed to foster cross-team collaboration across QVC's digital platforms.

 

  • First Broadcast: April 2001

    Reach: 26 million households

    Channels: Main Channel and Q-plus

Italy

In 2010, the city of Brugherio became our Italian home. Approximately nine miles from Milan, QVC Italy’s administrative offices, broadcast studios and call center are located in Brugherio, and the distribution center is located in Castel San Giovanni, also outside of Milan. 

 

  • First Broadcast: October 2010

Reach: 25 million households

Channels: Main Channel      

France

It’s the land of exceptional cuisine, fine wine, and haute couture fashion. It’s also the perfect place for our latest QVC expansion. QVC France was recently established in the summer of 2015. The broadcasting and administration facilities are located in Seine-St-Denis, NW France, just outside of Paris.

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    First Broadcast: August 2015

    Reach: 18 million households

    Channels: Main Channel 

China (JV)

In 2012, we formed a joint venture with Chinese National Radio (CNR) to bring QVC to China. CNR Mall offers television programming and an e-commerce site to millions of households across the world’s largest country. The joint venture’s  broadcast operations, call center and distribution center are located in Beijing with two additional distribution centers located in Nanjing and Changchun.

 

  • First Broadcast as the Joint Venture: July 2012

    Reach: 117 million households

  • Channels: Main Channel 

Many Countries. One Experience.

Select a country:
  • United States
  • United Kingdom
  • Germany
  • Japan
  • Italy
  • France
  • China (JV)

Leadership

QVC combines the best of retail, media and social to create the most engaging shopping experience. One that exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships.  
 
We are a diverse team with distinct talents, driven by a shared passion for our customer and empowered to build the future of retail. We inspire each other to deliver our best and solve challenges every day, driving constant innovation and aspiring for excellence. Meet our President & CEO Mike George and the rest of our incredible leadership team.

 

Milestones

Interested in learning more about memorable moments in QVC’s history? Download our milestones here.

Milestones
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More Than Products. Discoveries.

More Than Products. Discoveries.

Brands

QVC offers an ever-changing mix of products, curated with our customer in mind. Top name brands that she already knows, like HP, Dooney & Bourke, Perricone MD, Beats by Dre, Fitbit, and Vitamix. Plus up-and-coming brands that she’ll only find here. And, because of the strength of our business model and our engaged customer base, we’re also the place where many big brands turn to debut their latest products.

Personalities

Any celebrity can put his or her name on a product. But the celebrities at QVC are truly involved with their brands and passionate about offering them to the world. More than that, they’re part of our community. They interact with our program hosts. And they connect with our customer in a real way. Where else can she find beauty tips from celebrity makeup artist Mally Roncal, learn a recipe from Rachel Ray, or hear fashion advice from runway designer Isaac Mizrahi? And where else does Isaac Mizrahi hear her feedback—and actually modify his design to better fit her lifestyle? At QVC, our personalities aren’t just building brands. They’re building relationships.

Entrepreneurs

Our customer loves to discover new things. And so do we. At QVC, we’re always on the lookout for the next big idea, that new item that’s going to make her life easier, more comfortable, or just a bit more fun. Finding talented entrepreneurs and helping them introduce their products is something we’re passionate about—and have been from the start. It’s how brands like It Cosmetics, Junior’s Cheesecakes and Lori Greiner came to be the household names they are today. And it’s one of the ways we continue to surprise and delight the QVC customer.

Fact Sheet

Looking for some quick facts about QVC? Download our fact sheet here.

Q2 2017
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