[cs_content][cs_section bg_image=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/QVC_bkgd_lowres.jpg” parallax=”true” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 5px 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h2″ accent=”false” style=”color: hsl(0, 0%, 100%);”]QVC[/x_custom_headline][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(353, 68%, 95%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 5px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]A Global Shopping Community[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]Our approach to retail engages savvy, affluent women in the US, the UK and Ireland, Germany and Austria, Japan, Italy, France and through a joint venture in China.
[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 5px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/profit.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

$8.7B
in annual revenue

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/customer.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

14M
customers

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/shipping.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

183M
units shipped

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/return_customer.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

93%
sales from repeat/reactivated customers

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsla(0, 0%, 0%, 0)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”matchheight” style=”margin: 0px;padding: 52px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]The Best of Retail, Media and Social
[/x_custom_headline][cs_text]Over our first 30 years, we have truly transformed our business from a single TV shopping channel to a multiplatform, multi-network shopping experience that’s available everywhere our customer wants us to be.
[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”jsmethod” style=”margin: 0px auto;padding: 0px;”][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/01a_annual_ecommerce_revenue.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center pts pbm”]

$4B
in annual ecommerce revenue, 47% of consolidated sales

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/02a_mobile_share_of_ecommerce.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center pts pbm”]

58%
mobile share of ecommerce sales

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/03a_social_pages.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center pts pbm”]

195
social pages

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]Unique Finds, Constant Newness and Compelling Value[/x_custom_headline][cs_text]Every day, we engage shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products.
[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/Q2BrandSpot_Accessories_1216x950.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;margin-bottom: 20px;”][cs_text class=”cs-ta-center ptl pbs”]

2016 Sales Mix by Category

[/cs_text][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/pie_chart01b.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsla(0, 0%, 0%, 0)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”matchheight” style=”margin: 0px;padding: 52px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]Trusted Stories, Engaging Personalities and Anticipatory Service[/x_custom_headline][cs_text]In the transactional world of ecommerce, we build relationships via live dialog, storytelling, and award-winning customer service. We produce more live content than any other major network.
[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”equalize” style=”margin: 0px auto;padding: 0px;”][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/04a_on_air_hosts.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center pts pbm”]

120+
on-air hosts/social mavens

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/05a_different_on_air_guests.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center pts pbm”]

5K+
different on-air guests

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/06a_hours_of_live_content.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center pts pbm”]

110+
hours of live content per day

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 0px;”][cs_row inner_container=”true” marginless_columns=”false” bg_color=”hsl(0, 0%, 100%)” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]A Passionate, Values-Driven Team
[/x_custom_headline][cs_text]We are a diverse team with distinct talents, driven by a shared passion for our customer and empowered to build the future of retail.
[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 0px 0px 60px;”][cs_row inner_container=”true” marginless_columns=”true” bg_color=”hsl(0, 0%, 100%)” style=”margin: 0px auto;padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);”][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”2/5″ style=”padding: 0px;vertical-align: middle;”][cs_text class=”cs-ta-center pvm”]

17K+
team members in the US, the UK, Germany, Japan, Italy, France, Poland and China.

85%
participated in our engagement survey
72%
are proud to work at QVC

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”3/5″ style=”padding: 0px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/07a_team_members.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsla(0, 0%, 0%, 0)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 60px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]Awards and Recognition
[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”3/4″ style=”padding: 0px;”][cs_text]We are widely acknowledged for our leadership in retail.
[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ style=”padding: 0px;”][x_gap size=”20px”][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” bg_color=”hsl(0, 0%, 100%)” style=”margin: 0px auto;padding: 10px 0px 0px;border-style: solid;border-width: 1px 1px 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/01_award_forsee.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center”]The 2016 Foresee Customer Experience Index named QVC US a leading retailer for customer experience.[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/10_award_servicechampions.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=”” class=”pts pbs”][cs_text class=”cs-ta-center”]For the sixth year in a row, QVC Germany was named Service Champion for customer service in the home shopping category.[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/03_award_superbrand.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center”]QVC Italy was honored with the Superbrand Award for 2016 and 2017.[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” bg_color=”hsl(0, 0%, 100%)” style=”margin: 0px auto;padding: 0px;border-style: solid;border-width: 0px 1px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/04_award_top50.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center”]QVC UK was recognized as #1 among retailers and #2 overall in the 2016 Top 50 Companies for Customer Service ranking.[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/11_award_wwd.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center”]Women’s Wear Daily named QVC US (and zulily) as 2017 Giants of E-commerce.[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/06_award_fit.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center”]Fashion Institute of Technology named QVC US as its 2016 Retailer of the Year.[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” bg_color=”hsl(0, 0%, 100%)” style=”margin: 0px auto;padding: 0px;border-style: solid;border-width: 0px 1px 1px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/07_award_temkin.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center”]QVC US’s customer experience ranked #1 among retailers (tied with two other companies) and #8 overall in the 2017 Temkin Experience Ratings.[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/09_award_topUK.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”cs-ta-center”]QVC UK earned certification as a UK Top Employer for the fourth year running (2014 – 2017).[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px 20px;”] [/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 20px 0px 0px;”][cs_text]All data points are for the year ended December 31, 2016, unless otherwise noted. We plan to update these statistics annually.
QVC statistics represent QVC consolidated. Number of customers also includes QVC’s joint venture in China.

[/cs_text][/cs_column][/cs_row][/cs_section][cs_responsive_text selector=”.number” compression=”0.95″ min_size=”36px” max_size=”48px”][cs_responsive_text selector=”.copyTxt” compression=”1.0″ min_size=”18px” max_size=”22px”][cs_responsive_text selector=”.Stat-gray-lg” compression=”2.0″ min_size=”52px” max_size=”64px”][cs_responsive_text selector=”.Stat-gray-sm” compression=”2.0″ min_size=”18px” max_size=”22px”][/cs_content]