[cs_content][cs_section bg_image=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/05/QVC_bkgd_lowres.jpg” parallax=”true” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 5px 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h2″ accent=”false” style=”color: hsl(0, 0%, 100%);”]QVC  Italy[/x_custom_headline][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(353, 68%, 95%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 1%, 99%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 5px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn” style=”color: hsl(0, 0%, 0%);”]A Highly Engaged Shopping Community
[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]Our approach to retail engages savvy, affluent women across Italy.
[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 5px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/profit.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

$146M
in combined annual revenue for QVC Italy & QVC France

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/customer.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

300K
customers

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/shipping.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

4M
units shipped

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ class=”cs-ta-center” style=”padding: 0px;margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/return_customer.png” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text]

89%
sales from repeat/reactivated customers

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]The Best of Retail, Media and Social[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]We have transformed our business into a multiplatform, multi-network shopping experience that’s available everywhere our customer wants us to be.[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”equalize” style=”margin: 0px auto;padding: 0px;”][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/01IT_homes_reached.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

24M
homes reached via 1 network

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/02IT_visits_to_qvcIT.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

28M
visits to qvc.it

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/03IT_social_pages.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

23
social pages

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]Unique Finds, Constant Newness and Compelling Value
[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]Every day, we engage shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products.
[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”jsmethod” style=”margin: 0px auto;padding: 0px;”][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/04IT_different_products.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

20K+
different products sold, from 610 brands

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/05IT_products_presented_onair.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

600
products presented on-air each week
21%
have not previously been on-air

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/3″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/06IT_items_per_existing_cust.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

25
items per existing customer

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 40px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]Trusted Stories, Engaging Personalities and Anticipatory Service
[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]In the transactional world of ecommerce, we build relationships via live dialog, storytelling, and award-winning customer service.
[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” class=”equalize” style=”margin: 0px auto;padding: 0px;”][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/07IT_calls_from_customers.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

4M
calls from customers

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/08IT_on_air_hosts.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

17
on-air hosts/social mavens

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/09IT_different_onair_guests.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

320
different on-air guests

[/cs_text][/cs_column][cs_column bg_color=”hsl(0, 0%, 100%)” fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/4″ style=”padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);margin-bottom: 20px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/10ITv02_emails.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][cs_text class=”pvs”]

3.5M
emails to customers/prospects

[/cs_text][/cs_column][/cs_row][/cs_section][cs_section bg_color=”hsl(0, 0%, 100%)” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 52px 0px 60px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”mtn”]A Passionate, Values-Driven Team[/x_custom_headline][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]We are a diverse team with distinct talents, driven by a shared passion for our customer and empowered to build the future of retail.
[/cs_text][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”true” style=”margin: 0px auto;padding: 0px;border-style: solid;border-width: 1px;border-color: hsla(0, 0%, 0%, 0.22);”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”2/5″ style=”padding: 0px;vertical-align: middle;”][cs_text class=”pvm”]

630
team members

Head office, studios and contact center in Brugerio
Distribution center in Castel San Giovonni

[/cs_text][/cs_column][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”3/5″ style=”padding: 0px;”][x_image type=”none” src=”http://corporate.qvc.com/annualreview2016/wp-content/uploads/sites/2/2017/06/11IT_team_members.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” info_content=””][/cs_column][/cs_row][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 20px 0px 0px;”][cs_text]All data points are for the year ended December 31, 2016, unless otherwise noted. We plan to update these statistics annually.
[/cs_text][/cs_column][/cs_row][/cs_section][/cs_content]