QVC Happenings

Stevie® Awards Recognize QVC for Customer Service Excellence

Awards

QVC was recognized alongside other finalists at the Stevie® Awards gala ceremony in Las Vegas. QVC was awarded gold in the Contact Center of the Year category and silver for the e-Commerce Customer Service category.

On March 4, QVC was recognized alongside other finalists at the Stevie® Awards gala ceremony in Las Vegas. QVC was awarded gold in the Contact Center of the Year category and silver for the e-Commerce Customer Service category.

Created in 2002, the Stevie® Awards honors and generates public recognition of the achievements and positive contributions of organizations and working professionals worldwide.

As the world’s leading video and e-commerce retailer, QVC is pioneering the next generation of retailing while raising the bar on the customer experience. Our Customer Care team embodies QVC’s culture of building relationships while working to surprise, delight and exceed customer expectations.

Here at QVC, we are consistently introducing new ways to leverage technology to ensure that customers can connect in the most convenient ways such as email, social and live chat on QVC.com. Our e-commerce team also continues to employ innovative ways to build relationships across all platforms. In 2015, we rolled out a newly redesigned community enabling customers to better connect with each other around a shared love for shopping, while our associates can monitor, react and respond.

This is the second time QVC has been recognized by this awards program. Last year, QVC received a silver award in the e-Commerce Customer Service category and a bronze in the Contact Center of the Year category for the 2015 Stevie Awards for Customer Service.

Through the dedication of our customer and e-commerce teams, QVC is providing a consistent experience at every stage of the customer journey.

Click here to view the full list of Stevie® Awards winners.