QVC Appoints Bob Spieth to EVP, Customer and Business Services
WEST CHESTER, Pa., Nov. 28, 2016 — QVC, the world’s leading video and ecommerce retailer, today announced the appointment of Bob Spieth to Executive Vice President of QVC’s Customer and Business Services. In that role, Bob will lead the Customer and Business Services operations for both QVC and zulily. This appointment is part of the QVC Group’s vision to leverage best practices from both unique businesses to best position each brand for growth and enhance the customer experience. Bob will oversee Supply Chain, Customer Service and Experience, Operations Strategy, and Corporate Real Estate and Workplace Services for both businesses, with the exception of zulily’s corporate facilities. He will also continue overseeing Vendor Operations and the Partner Services businesses for zulily. Bob will report to Mike George, President and CEO of QVC.
“Over the past year, we’ve found many opportunities to leverage the combined strengths of QVC and zulily, while at the same time preserving the unique identity of each company,” said George. “Bob’s new position is the latest example. Across both companies, our Customer and Business Services teams are passionate about making QVC and zulily great places to shop and work and we look forward to Bob’s leadership in further amplifying the strengths of both organzations. He has a proven ability to inspire diverse teams across multiple sites and focus everyone on clear, high-value goals and continuous improvement. Bob will help both QVC and zulily maximize our systems, processes and talent to deliver outstanding service levels.”
In his new role as Executive Vice President of QVC’s Customer and Business Services, Bob Spieth will oversee Supply Chain, Customer Service and Experience, Operations Strategy, and Corporate Real Estate and Workplace Services for both QVC and zulily.
Bob joined zulily in February 2013 as Chief Operating Officer. In this role, Bob expanded zulily’s Supply Chain, Customer Service and Studio Operations capabilities, and built a strong leadership team and innovative technology to drive service improvements and efficiencies.
Prior to zulily, Bob held several leadership roles with OHL, one of the world’s largest third-party logistics companies, where he served as President of Contract Logistics, and previously as CIO and Senior Vice President of Operations. Over his 14 years there, he helped build OHL from a small regional company to a $1.2 billion company with a global presence. Earlier in his career, Bob served as a General Manager with Arrow Electronics and as a Consultant with McKinsey & Company. Bob also was an Officer in the U.S. Army.
Bob will be based at QVC’s global headquarters in West Chester, Pa., and will also spend time at zulily’s Seattle headquarters.